Warranty Information
CarePlus Laser Imaging’s Toner Cartridge Warranty
All Compatible Laser Toner Cartridges Backed by One-Year Guarantee
We appreciate your business. If there are any issues with your toner cartridge order, it is backed by our full warranty and 100% customer satisfaction guarantee, as outlined in the stipulations below.
Returns
All returns will be subject to a 15% restocking fee at CarePLus Laser Imaging’s (CPLI) discretion.
Non-Defective Product
All non-defective products may be returned for up to 30 days from purchase providing the products are new/unopened and as long as the product life is still active and current. Opened or unsealed boxes and written on boxes are considered used and not returnable.
The cost to return non-defective products is at the expense of the customer. CPLI must be advised of a return of non-defective items in order to advise the ship-to address for the products in question. Please fill out a Return Material Authorization Request (RMA) form.
CPLI grants credit for returns only if the product and the packaging are in re-sellable condition. The product will not be credited if it is returned written on or damaged.
Defective Product
All claims of defective products must be made within 30 days. We will not issue a credit if the claim is found to be over a year from the date of purchase.
If a product is received that has obviously been damaged in transit, please refuse the delivery. If the carrier has left the premises, immediately call 888-362-8700.
The end user may be advised to contact the manufacturer by CPLI for further technical assistance to resolve the issue per the manufacturer’s instructions/vendor agreements.
Compatible Cartridge One-Year Guarantee
See the attached warranty for compatibles.
Freight
- Freight will only be credited on CPLI errors
- CPLI will send ARS tags for shipping errors and products that are defective
For warranty claims, please contact technical support: 1-888-362-8700
